With an emphasis on quality, our coffee goes through daily QC tests, and orders are dispatched on a roast-to-ship basis. With this in mind, we don't exchange or typically accept returns on coffee. If you are unsatisfied with the quality of your beans, please contact our team immediately at email@example.com.
Equipment, Publications and Merchandise
If you receive a faulty or incorrect item, we’re sorry about that! Please email us at firstname.lastname@example.org within 15 days of your purchase for us to arrange a replacement or refund immediately.
Changed your mind? Should you want to return or exchange any equipment, books or merchandise, we’re here to help. Please note only unused items in their original packaging will be accepted for returns. For the team to assist, please email us at email@example.com within 30 days of purchase to make the necessary arrangements.
Extended Returns over the Christmas Period 2022: All Equipment, Publications and Merchandise purchased between the 1st of November 2022 and the 31st of December 2022 may be returned up until the 31st of January 2023.
*At the moment, we can only offer free returns to customers in the UK*
On regular shipping services, the expected delivery times for our coffee is 3 - 5 working days for orders within the UK, and 5 - 15 working days for all international orders. Please be aware that delays can occur due to local weather conditions or around the holiday periods. If you are experiencing any issues with your shipment, please email firstname.lastname@example.org within 15 days of your purchase and we can look into that for you.
If you have any other questions or problems that we have not listed above, please get in touch!
On the rare occasion where a months coffee does not arrive on a gift subscription we will be happy to offer either a replacement coffee or add an additional month to the subscription if this information is communicated within 28 days from shipping day.
In the case of recurring subscriptions the option of a suitable replacement coffee or a refund will be applied where an instalment doesn't arrive, provided this information is communicated within 28 days from shipping.